/*--------------------------------------------------------------
# Support & Ticket Module - Properties-Inspired Premium UI
--------------------------------------------------------------*/

:root {
    --ticket-primary: #3f5185;
    --ticket-primary-gradient: linear-gradient(135deg, #3f5185 0%, #2e3b61 100%);
    --ticket-primary-soft: #e8eaf6;
    --ticket-secondary: #4fbde8;
    --ticket-success: #22c55e;
    --ticket-success-soft: #f0fff4;
    --ticket-warning: #f59e0b;
    --ticket-warning-soft: #fffbeb;
    --ticket-danger: #f43f5e;
    --ticket-danger-soft: #fff1f2;
    --ticket-info: #3b82f6;
    --ticket-info-soft: #eff6ff;
    --ticket-dark: #1a202c;
    --ticket-text-main: #334155;
    --ticket-text-muted: #64748b;
    --ticket-bg: #f8f9fc;
    --ticket-border: rgba(255, 255, 255, 0.8);
    --ticket-radius: 30px;
    --ticket-radius-sm: 12px;
    --ticket-shadow-premium: 0 15px 35px rgba(0, 0, 0, 0.05), 0 5px 15px rgba(0, 0, 0, 0.02);
    --transition-smooth: all 0.3s cubic-bezier(0.4, 0, 0.2, 1);
}

/* PAGE WRAPPER */
.chat-page {
    background: linear-gradient(135deg, #f8f9fc 0%, #f1f4f9 100%);
    font-family: 'Inter', system-ui, -apple-system, sans-serif;
}

/* SECTION HEADER */
.section-title-wrap h4 {
    font-size: 28px;
    font-weight: 800;
    color: var(--ticket-dark);
    letter-spacing: -0.5px;
}

/* CREATE BUTTON */
.btn-create-ticket {
    background: var(--ticket-primary-gradient);
    color: white;
    border: none;
    padding: 14px 28px;
    border-radius: 16px;
    font-weight: 700;
    display: flex;
    align-items: center;
    gap: 10px;
    transition: var(--transition-smooth);
    box-shadow: 0 10px 20px rgba(63, 81, 133, 0.2);
}

.btn-create-ticket:hover {
    transform: translateY(-3px);
    box-shadow: 0 15px 25px rgba(63, 81, 133, 0.3);
    color: white;
}

/* TICKET CARD (Glassmorphism) */
.ticket-card {
    background: rgba(255, 255, 255, 0.9);
    backdrop-filter: blur(10px);
    border-radius: var(--ticket-radius);
    padding: 24px;
    border: 1px solid var(--ticket-border);
    box-shadow: var(--ticket-shadow-premium);
}

/* CUSTOM TABLE */
.custom-ticket-table {
    margin-top: 10px;
}

.custom-ticket-table thead th {
    background: #f8fafc;
    color: var(--ticket-text-muted);
    font-weight: 700;
    font-size: 12px;
    text-transform: uppercase;
    letter-spacing: 1px;
    padding: 20px 15px;
    border: none;
}

.custom-ticket-table tbody tr {
    transition: var(--transition-smooth);
}

.custom-ticket-table tbody tr:hover {
    background-color: #f8fafc !important;
    transform: scale(1.002);
}

.custom-ticket-table tbody td {
    padding: 18px 15px;
    vertical-align: middle;
    color: var(--ticket-text-main);
    font-weight: 500;
    border-bottom: 1px solid #f1f5f9;
}

/* TICKER ID */
.ticket-id-tag {
    font-family: 'Inter', sans-serif;
    font-weight: 700;
    color: var(--ticket-primary);
    background: var(--ticket-primary-soft);
    padding: 6px 12px;
    border-radius: 10px;
    font-size: 13px;
}

/* AVATAR (From Properties' styling) */
.avatar-circle {
    width: 38px;
    height: 38px;
    border-radius: 12px;
    display: flex;
    align-items: center;
    justify-content: center;
    font-weight: 700;
    font-size: 13px;
    box-shadow: 0 4px 10px rgba(0, 0, 0, 0.05);
}

/* BADGES PILL (Modernized) */
.badge-pill {
    padding: 8px 14px;
    border-radius: 10px;
    font-weight: 700;
    font-size: 11px;
    text-transform: uppercase;
    display: inline-flex;
    align-items: center;
    gap: 6px;
}

.badge-priority-high {
    background: var(--ticket-danger-soft);
    color: var(--ticket-danger);
}

.badge-priority-urgent {
    background: #fffbe6;
    color: #d48806;
    border: 1px solid #ffe58f;
}

.badge-priority-low {
    background: #e6f7ff;
    color: #1890ff;
}

.badge-status-open {
    background: var(--ticket-success-soft);
    color: var(--ticket-success);
}

.badge-status-closed {
    background: #f1f5f9;
    color: #475569;
}

/* CHAT & ACTION BUTTONS */
.btn-open-chat {
    background: #f1f5f9;
    color: #475569;
    border: none;
    padding: 10px 18px;
    border-radius: 12px;
    font-weight: 700;
    font-size: 13px;
    transition: var(--transition-smooth);
}

.btn-open-chat:hover {
    background: var(--ticket-primary);
    color: white;
    transform: translateY(-2px);
}

.btn-view-read {
    background: #fdfdfd;
    color: #64748b;
    border: 1px solid #e2e8f0;
    padding: 10px 18px;
    border-radius: 12px;
    font-weight: 700;
    font-size: 13px;
    transition: var(--transition-smooth);
}

.btn-view-read:hover {
    background: var(--ticket-info-soft);
    color: var(--ticket-info);
    border-color: var(--ticket-info);
    transform: translateY(-2px);
}

.btn-close-ticket {
    background: var(--ticket-danger-soft);
    color: var(--ticket-danger);
    border: none;
    padding: 10px 18px;
    border-radius: 12px;
    font-weight: 700;
    font-size: 13px;
    transition: var(--transition-smooth);
}

.btn-close-ticket:hover {
    background: var(--ticket-danger);
    color: white;
    transform: scale(1.05);
}

/* MODAL DESIGN (Aligned with properties.css modern-swal) */
.custom-modal {
    display: none;
    position: fixed;
    inset: 0;
    background: rgba(15, 23, 42, 0.5);
    backdrop-filter: blur(8px);
    z-index: 9999;
    align-items: center;
    justify-content: center;
    padding: 24px;
    overflow-y: auto;
    /* Enable scrolling for the modal container itself */
}

.table-responsive {
    overflow-x: visible;
}

@media (max-width: 991px) {
    .table-responsive {
        overflow-x: auto;
        -webkit-overflow-scrolling: touch;
    }
}

.modal-content-wrap {
    background: white;
    width: 100%;
    max-width: 600px;
    border-radius: 35px;
    box-shadow: var(--ticket-shadow-premium);
    overflow: hidden;
    padding: 0;
    margin: auto;
    /* Center with margin for better scrolling behavior */
    position: relative;
}

.modal-header-custom {
    padding: 24px 30px;
    border-bottom: 1px dashed #e0e6ed;
    display: flex;
    justify-content: space-between;
    align-items: center;
}

.chat-header-modern {
    background: #ffffff;
    border-bottom: 1px dashed #e0e6ed;
    position: relative;
    padding: 30px 35px;
}

.chat-header-modern h6 {
    font-size: 18px;
    font-weight: 800;
    color: var(--ticket-dark);
    margin-bottom: 4px;
}

.live-badge {
    font-size: 11px;
    font-weight: 700;
    color: var(--ticket-success);
    background: var(--ticket-success-soft);
    padding: 4px 10px;
    border-radius: 8px;
    display: inline-flex;
    align-items: center;
    gap: 5px;
    text-transform: uppercase;
}

.live-badge::before {
    content: '';
    width: 6px;
    height: 6px;
    background: var(--ticket-success);
    border-radius: 50%;
    animation: pulse-green 2s infinite;
}

@keyframes pulse-green {
    0% {
        transform: scale(0.95);
        box-shadow: 0 0 0 0 rgba(34, 197, 94, 0.7);
    }

    70% {
        transform: scale(1);
        box-shadow: 0 0 0 10px rgba(34, 197, 94, 0);
    }

    100% {
        transform: scale(0.95);
        box-shadow: 0 0 0 0 rgba(34, 197, 94, 0);
    }
}

.modal-header-custom h5 {
    font-size: 22px;
    font-weight: 800;
    color: #1e293b;
}

.modal-body-custom {
    padding: 25px 30px;
}

.form-label {
    font-size: 13px;
    font-weight: 700;
    color: #1e293b;
    margin-bottom: 8px;
    text-transform: uppercase;
    letter-spacing: 0.5px;
    display: block;
}

.form-control,
.form-select {
    width: 100%;
    border: 2px solid #f1f5f9 !important;
    border-radius: 18px !important;
    padding: 12px 18px !important;
    background: #f8fafc !important;
    font-size: 15px !important;
    color: #334155 !important;
    transition: var(--transition-smooth) !important;
}

.form-control:focus,
.form-select:focus {
    border-color: var(--ticket-primary) !important;
    background: white !important;
    box-shadow: 0 10px 20px rgba(63, 81, 133, 0.05) !important;
}

/* Fix for nice-select vertical centering */
.chat-page .nice-select {
    height: 48px !important;
    line-height: 1 !important;
    display: flex !important;
    align-items: center !important;
    padding-left: 18px !important;
    padding-right: 35px !important;
    border-radius: 18px !important;
    border: 2px solid #f1f5f9 !important;
    background: #f8fafc !important;
    float: none !important;
}

.chat-page .nice-select .current {
    display: flex !important;
    align-items: center !important;
    height: 100% !important;
}

/* CHAT MODAL SPECIFIC */
.chat-modal-wrap {
    max-width: 500px;
    height: 700px;
}

.chat-wrapper {
    height: 100%;
    display: flex;
    flex-direction: column;
}

.chat-body {
    flex: 1;
    background: #f8fafc;
    padding: 24px;
    overflow-y: auto;
    display: flex;
    flex-direction: column;
    gap: 16px;
}

.message {
    max-width: 85%;
    padding: 12px 18px;
    border-radius: 18px;
    font-size: 14.5px;
    line-height: 1.5;
    box-shadow: 0 4px 10px rgba(0, 0, 0, 0.03);
}

.support {
    background: white;
    color: var(--ticket-text-main);
    align-self: flex-start;
    border-bottom-left-radius: 4px;
}

.user {
    background: var(--ticket-primary-gradient);
    color: white;
    align-self: flex-end;
    border-bottom-right-radius: 4px;
}

.chat-input-area {
    padding: 20px;
    background: white;
    border-top: 1px solid #f1f5f9;
}

/* DATATABLES MODERN (Aligned with Properties) */
.dataTables_wrapper .dataTables_filter input {
    border-radius: 14px;
    border: 1.5px solid #e2e8f0;
    padding: 12px 20px;
    width: 300px;
    background: #fff;
    font-size: 14px;
    transition: var(--transition-smooth);
    margin-left: 15px;
}

.dataTables_wrapper .dataTables_filter input:focus {
    border-color: var(--ticket-primary);
    box-shadow: 0 0 0 4px rgba(63, 81, 133, 0.1);
    outline: none;
}

.dataTables_wrapper .dataTables_paginate {
    display: flex;
    align-items: center;
    justify-content: flex-end !important;
    gap: 5px;
}

.dataTables_wrapper .dataTables_paginate .paginate_button {
    border: none !important;
    background: white !important;
    color: var(--ticket-text-muted) !important;
    width: 40px !important;
    height: 40px !important;
    padding: 0 !important;
    display: flex !important;
    align-items: center !important;
    justify-content: center !important;
    border-radius: 12px !important;
    font-weight: 700 !important;
    font-size: 13px !important;
    margin: 0 !important;
    transition: var(--transition-smooth) !important;
    box-shadow: 0 4px 6px rgba(0, 0, 0, 0.02) !important;
    cursor: pointer !important;
}

.dataTables_wrapper .dataTables_paginate .paginate_button:hover:not(.current) {
    background: var(--ticket-primary-soft) !important;
    color: var(--ticket-primary) !important;
    transform: translateY(-2px);
    box-shadow: 0 8px 15px rgba(63, 81, 133, 0.1) !important;
}

.dataTables_wrapper .dataTables_paginate .paginate_button.current {
    background: var(--ticket-primary-gradient) !important;
    color: #fff !important;
    box-shadow: 0 10px 20px rgba(63, 81, 133, 0.2) !important;
}

.dataTables_wrapper .dataTables_paginate .paginate_button.previous,
.dataTables_wrapper .dataTables_paginate .paginate_button.next {
    background: #f1f5f9 !important;
    color: var(--ticket-primary) !important;
}

.dataTables_wrapper .dataTables_info {
    color: var(--ticket-text-muted);
    font-weight: 700;
    font-size: 12px;
    text-transform: uppercase;
    letter-spacing: 0.5px;
    margin-top: 15px;
}

/* PREMIUM UPLOAD BOX */
.premium-upload-box {
    border: 2px dashed #e2e8f0;
    border-radius: 24px;
    padding: 30px 20px;
    text-align: center;
    background: #ffffff;
    cursor: pointer;
    transition: all 0.4s cubic-bezier(0.175, 0.885, 0.32, 1.275);
    position: relative;
    overflow: hidden;
    margin-bottom: 15px;
}

.premium-upload-box:hover {
    border-color: var(--ticket-primary);
    background: var(--ticket-primary-soft);
    transform: translateY(-5px);
    box-shadow: 0 15px 30px rgba(63, 81, 133, 0.1);
}

.premium-upload-box i {
    font-size: 42px;
    background: var(--ticket-primary-gradient);
    -webkit-background-clip: text;
    background-clip: text;
    -webkit-text-fill-color: transparent;
    margin-bottom: 15px;
    display: inline-block;
    transition: transform 0.4s ease;
}

.premium-upload-box:hover i {
    transform: scale(1.2) rotate(-5deg);
}

.premium-upload-box p {
    margin: 0;
    font-weight: 800;
    color: var(--ticket-dark);
    font-size: 16px;
    margin-bottom: 5px;
}

.premium-upload-box span {
    font-size: 12px;
    color: var(--ticket-text-muted);
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: 0.5px;
}

.premium-upload-box::after {
    content: '';
    position: absolute;
    top: 50%;
    left: 50%;
    width: 0;
    height: 0;
    background: rgba(63, 81, 133, 0.03);
    border-radius: 50%;
    transform: translate(-50%, -50%);
    transition: width 0.6s ease, height 0.6s ease;
    z-index: 0;
}

.premium-upload-box:hover::after {
    width: 400px;
    height: 400px;
}

.premium-upload-box * {
    position: relative;
    z-index: 1;
}

.file-preview-item {
    background: white;
    padding: 8px 12px;
    border-radius: 12px;
    border: 1px solid #e2e8f0;
    display: inline-flex;
    align-items: center;
    gap: 8px;
    margin-right: 8px;
    margin-bottom: 8px;
    font-size: 13px;
    animation: fadeIn 0.3s ease;
}

@keyframes fadeIn {
    from {
        opacity: 0;
        transform: translateY(5px);
    }

    to {
        opacity: 1;
        transform: translateY(0);
    }
}

/* TICKET SUCCESS ALERT */
.ticket-success-alert {
    background: var(--ticket-success-soft);
    border: 1px solid rgba(34, 197, 94, 0.2);
    color: var(--ticket-success);
    padding: 16px 24px;
    border-radius: 18px;
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 15px;
    margin-bottom: 30px;
    box-shadow: 0 10px 20px rgba(34, 197, 94, 0.05);
    animation: alertSlideDown 0.6s cubic-bezier(0.23, 1, 0.32, 1);
}

.ticket-success-alert i.main-icon {
    font-size: 20px;
}

.ticket-success-alert .alert-content {
    flex: 1;
    font-weight: 700;
    font-size: 14px;
}

.ticket-success-alert .close-alert {
    cursor: pointer;
    opacity: 0.7;
    transition: var(--transition-smooth);
}

.ticket-success-alert .close-alert:hover {
    opacity: 1;
    transform: scale(1.1);
}

@keyframes alertSlideDown {
    from {
        opacity: 0;
        transform: translateY(-20px) scale(0.98);
    }

    to {
        opacity: 1;
        transform: translateY(0) scale(1);
    }
}

@media (max-width: 768px) {
    .section-title-wrap h4 {
        font-size: 22px;
    }

    .ticket-card {
        padding: 15px;
        border-radius: 20px;
    }

    .modal-content-wrap {
        border-radius: 20px;
    }

    .modal-header-custom {
        padding: 15px 20px;
    }

    .modal-body-custom {
        padding: 15px 20px;
    }

    .chat-header-modern {
        padding: 20px;
    }

    .custom-modal {
        padding: 10px;
        align-items: flex-start;
        /* Modal starts from top on small screens to ensure visibility */
    }

    .chat-modal-wrap {
        height: 90vh;
        /* Takes most of the screen */
        margin-top: 5vh;
    }
}

@media (max-width: 576px) {
    .btn-create-ticket {
        width: 100%;
        justify-content: center;
    }

    .custom-ticket-table thead th {
        padding: 15px 10px;
        font-size: 10px;
    }

    .custom-ticket-table tbody td {
        padding: 12px 10px;
    }

    .avatar-circle {
        width: 30px;
        height: 30px;
        font-size: 11px;
    }
}